At FENGMINGHAI TRADING LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the items in accordance with the following terms:
1. Return Eligibility
- You may return unworn, unwashed, or defective items within 30 days of receiving your order.
- Items must be in their original condition with all tags attached and in the original packaging.
- For hygiene reasons, certain items (e.g., underwear, swimwear) may not be eligible for return unless they are defective.
2. Process for Returns
- To initiate a return, please contact us at [email protected] with your order number, the items you wish to return, and the reason for the return.
- After receiving your return request, we will provide you with further instructions on how to proceed.
- Please ensure that the return items are packaged securely to prevent damage during shipping.
3. Refunds and Exchanges
- Upon receipt and inspection of the returned items, we will process your refund or exchange within 7-10 business days.
- Refunds will be issued to the original method of payment.
- If you are requesting an exchange, we will send the replacement item once we have received the returned product.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective products).
- Original shipping fees are non-refundable unless specified otherwise.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a return or exchange and cover the return shipping costs.
6. Non-Returnable Items
For your safety and hygiene, the following items are not eligible for return:
- Items marked as non-returnable at the time of purchase.
- Personalized or custom-made items.
- Gift cards.
7. International Returns
For international orders, customers are responsible for any duties, taxes, and shipping fees associated with the return. Please check with your local customs office for more information.
8. Changes to the Returns Policy
We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on our website with the updated effective date.
9. Contact Us
If you have any questions or need further assistance with a return, please reach out to us at:
Email: [email protected]