At FENGMINGHAI TRADING LIMITED, we are committed to delivering your orders in a timely manner. This Shipping Policy outlines the details of how we process and ship your purchases.
1. Shipping Methods and Carriers
We offer a variety of shipping methods to meet your needs. Our primary carriers include:
- USPS
- FedEx
- UPS
- DHL
- Other reliable carriers
You will be able to choose your preferred shipping option during checkout, and the cost of shipping will be calculated based on your location and selected carrier.
2. Shipping Costs
Shipping costs are calculated at checkout and depend on several factors, including the weight of your order, delivery destination, and shipping method selected. For international orders, additional customs duties and taxes may apply, and these will be the responsibility of the customer.
3. Processing Time
- Orders are typically processed within 1-3 business days after payment has been confirmed.
- Please note that processing times may be affected by high order volume, holidays, or unforeseen circumstances.
4. Delivery Time
- Domestic orders typically take 5-7 business days for delivery, depending on the shipping carrier and your location.
- International orders may take 10-21 business days, depending on the destination country and customs processing.
Please keep in mind that delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
5. Order Tracking
Once your order has been shipped, we will send you a confirmation email with tracking information. You can use the tracking number provided to monitor the progress of your shipment on the carrier’s website.
6. Shipping Restrictions
- We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted international locations.
- Please ensure that your shipping address is complete and accurate to avoid delays. We are not responsible for any errors or delays due to incorrect address information.
7. International Shipping
We offer international shipping to select countries. For international orders, customers are responsible for any customs duties, taxes, or additional fees that may apply upon arrival in the destination country. These charges are not included in the shipping cost and must be paid directly to the relevant authorities.
8. Shipping Issues
If your order is delayed, damaged, or lost during shipping, please contact us at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order or a refund, as applicable.
9. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions or need further assistance with your order, please don’t hesitate to contact us:
Email: [email protected]